For short-term rental hosts (5–50 doors), small portfolios, and boutique property managers. We install the operating layer underneath your PMS, calendar, and OTAs — so guests get a consistent experience, vendors stay coordinated, and owners see numbers without you exporting them.
Hospitalitie, Guesty, Hostfully, OwnerRez — they're great at calendars and OTAs. The leaks tend to live in the seams: messaging, vendor coordination, owner reporting, and the post-stay loop.
Patterns drawn from common conversations with operators in the 5–50 unit range and broader STR research. Directional only.
Three properties, three different welcome flows. Pre-stay info gets repeated by phone. Reviews suffer because the basics weren't clear.
The plumber's reply is buried in a thread on your personal phone. Nothing tracks job-to-cost-to-property.
Every month you export spreadsheets, paste into a doc, and email each owner. It eats a day. They still have questions.
You set rules in PriceLabs months ago and haven't reviewed them. Local events and shoulder-season patterns slip through.
The post-stay window is short. If the review request is a manual task, it doesn't go out. Listing rank quietly drops.
Occupancy across all properties, vendor spend, repeat issues, owner profitability — you have data, just not a view.
We don't replace your PMS or your booking engine. We install the connective tissue around them — guest journey, maintenance ledger, owner reporting — usually in Airtable, Fillout, and Make.
One canonical guest flow per property type — pre-stay, arrival, mid-stay, departure, review ask — wired to your PMS or messaging tool. Reviewable in one place.
Every issue, every job, every cost — tied to a property and a vendor. No more digging through texts. Easy to share with owners on demand.
A clean monthly statement per owner — revenue, fees, expenses, occupancy, notes — generated from your PMS data and the maintenance ledger. Sent on schedule.
One page — refreshed nightly — that shows occupancy, upcoming arrivals needing attention, open maintenance, and the review pace by property. Use it on a tablet at the desk.
A small Front Range operator running 14 doors across two markets. Guest messaging was inconsistent across properties. Maintenance lived in three group texts. Owner statements ate a full day each month. The team wanted leverage without changing PMS.
We installed a guest message library, a maintenance ledger in Airtable, and an automated owner statement template wired to PMS exports. Vendor coordination moved out of texts and into the ledger. Owner statements went from a day to under an hour to review and send.
Composite case drawn from common patterns we've seen with small-portfolio operators. Names and numbers are illustrative.
30-min call, walkthrough of guest flow OR maintenance OR owner reporting, one-page action plan.
Start a snapshot →We document the operating layer, prioritize fixes, and ship the highest-leverage quick win.
Start an audit →Guest journey, maintenance ledger, owner reporting — installed and trained. Optional ongoing support.
Talk through scope →Tell us where the inbox is winning. We'll either point to a fix you can do this week — or scope something we can install. PMS-agnostic.